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Frequently Asked Questions
Jewellery Repair
What types of jewellery repairs do you offer?
We offer a full range of jewellery repairs including ring sizing, chain repairs, stone replacement, claw retipping, soldering, polishing, and custom restoration work.
Are repairs done in-store?
Yes — we are proud to have three experienced in-house goldsmiths who handle the majority of our repairs with exceptional care and craftsmanship. Combined, they bring nearly 100 years of experience to their work.
How long do jewellery repairs take?
Most repairs are completed within 2–3 weeks, though timelines can vary depending on the complexity of the job. We’ll always provide an estimated turnaround time when you drop off your piece.
Do you offer rush or express repair services?
Yes — we offer an Express Service for items that need to be completed more quickly. Additional fees apply, and availability will depend on the type of repair.
Do I need an appointment for a repair?
No appointment is necessary — simply visit any of our locations and our team will be happy to assist you.
Can you repair damaged or sentimental jewellery?
Absolutely. We specialize in restoring well-loved and sentimental pieces and will walk you through the best options to bring them back to life.
Will my jewellery look new again after repair?
In many cases, yes. We professionally clean and polish pieces as part of the repair process to restore their beauty whenever possible
Watch Repair
What watch repair services do you offer?
We offer battery replacements, strap and bracelet adjustments, resealing, and full servicing for many watch brands.
Do you replace watch batteries in-store?
Yes — most watch batteries can be replaced on the spot while you wait.
My watch stopped working — is it just the battery?
Not always. While a battery is often the issue, watches can also require servicing. If needed, we’ll send it out for a professional assessment and estimate.
How long does watch repair take?
Simple services like batteries are done same-day. More complex repairs may take a few weeks depending on the work required.
Do you repair all watch brands?
We service many brands, but availability can vary depending on parts and the type of repair. We’ll always let you know your options.
Can you resize my watch bracelet?
Yes — we can adjust most watch bracelets and straps in-store.
Gold Buying
What type of gold do you buy?
We purchase yellow gold, white gold, and rose gold in various purities, as well as broken or unwanted jewellery.
How do you determine the value of my gold?
We evaluate your items based on weight, purity (karat), and the current market price of gold.
Do I need identification to sell gold?
Yes — valid government-issued ID is required as part of our buying process.
How does the process work?
We test and weigh your items in-store, explain the value, and provide you with an offer on the spot.
Do I have to accept the offer?
Not at all. There’s no obligation — you’re free to take your time and decide.
Do you offer store credit?
Yes — many customers choose store credit as it often provides greater value toward a new purchase.
Can I sell broken or mismatched jewellery?
Yes — condition doesn’t matter. Even single earrings or damaged pieces still have value.
Jewellery Appraisals
Do you provide diamond jewellery appraisals?
Yes — we provide professional appraisals for diamond jewellery including engagement rings, wedding sets, earrings, pendants, and more.
Do you provide a certificate of value?
Yes. Each appraisal includes a detailed certificate of value with professional documentation of your jewellery.
Are appraisals completed in-store?
Yes. All appraisals are completed securely in-store by our in-house team.
Do I need an appointment?
Appointments may not be required, but we recommend contacting us in advance to confirm availability and turnaround times.